Exchanges Only

We offer an exchange only policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at laurasgemsny@gmail.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exhange will not be accepted. 

You can always contact us for any return question at MilmanNewYork@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items 
Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, you’ll get a credit for the amount purchased. Please remember it can take up to 48 hours to issue a credit in which you can use on anything on our website.